CUSTOMER SERVICE

For any queries regarding your order, please contact our Customer Services team on the following:

Email:      help@boneclothing.com

Telephone:   01273 477529

RETURNS/CANCELLED ORDERS

PLEASE NOTE THAT THE FOLLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED. THIS APPLIES TO:
 


We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)

WE OFFER A NO QUIBBLE 14 DAY MONEY BACK RETURN

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form & Outside of the package " EXCHANGES" or "REFUND".

Return Address:

36 High Street
Lewes
East Sussex
BN7 2LU
Tel: 01273 477529

UK Customers:

You are responsible for the cost of returning an item to us.

If you are returning an item for an exchange we will cover costs for sending the replacement item back to you Free of charge within the UK. Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same item(s) multiple times.

We are sorry that we cannot offer free exchanges to destinations outside the UK.

International Customers:

We do not reimburse the cost of you returning the item to us.

However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you your return postage.

For any queries regarding return or cancellation of an order, please contact our Customer Service team on the following:
Email:      help@boneclothing.com
Telephone:   01273 477529


(This information applies to web orders only)