DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
Simple answer - No.
Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and (our favourite bit) exclusive discounts and special offers.
You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.
HAS MY ORDER BEEN SHIPPED OUT YET?
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.
From there it should be delivered within the timescale we advertise. You can track most orders by logging into your Bone Clothing account.
I HAVE RECEIVED A FAULTY ITEM
We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Services at help@boneclothing.com
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Services at help@boneclothing.com They will try and sort it out for you within as soon as possible.
AN ITEM IS MISSING FROM MY ORDER
Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately.
If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Services.
Let us know the Order Number and the Product Code or Product Name of the item you wanted, and we'll look into it.
HOW DO I RETURN AN EXISTING ITEM?
As an online business, we aim to provide a Returns service that is totally hassle-free for you.
From receipt, you have 14 days to decide if you want to return any item within your order.
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your Bone Clothing account.
Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
For more information refer to our returns policy.
OUR RETURNS POLICY
In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
Please note that in the interests of hygiene, items of underwear/swimwear cannot be returned, unless they have remained in their original wrapping or are faulty.
In all cases, the items returned must be in their original condition. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:
Bone Clothing
36 High Street
Lewes BN7 2LU
We also accept cancelled orders under the Distance Selling Regulations
|
